Data Protection Policy

Bk11 Privacy Policy

Your personal information is our highest priority. This page clearly explains how bk11 collects your data, where it is stored, and how it is kept secure.

Last updated: January 2026
We use your data How We Protect Your Data

The Core Pillars of Privacy Protection at bk11

256-bit SSL Encryption

All your data is protected with industry-standard 256-bit SSL encryption. Every transaction and data exchange is secured using bank-level security technology.

Your Data Is Never Sold to Third Parties

Bk11 never sells your personal information to any third party. Your data is used solely for the purpose of providing our services.

Secure server storage

Payment data and sensitive information are stored on separate, secured servers. Regular security audits and penetration testing are conducted.

Minimal Data Collection

We only collect data that is strictly necessary to provide our services. No unnecessary data is ever collected.

Your Control

You have the full right to view, correct, or request deletion of your personal data. You can opt out of marketing communications at any time.

Transparent data retention policy

Retention periods for each data type are defined in advance. Once the data is no longer needed, it is securely deleted.

01 Introduction & Applicability

This Privacy Policy bk11 This policy describes in detail how personal data of platform users is collected, used, and protected. By using our website or app, you automatically agree to this policy.

bk11 We believe privacy is a fundamental right. Our commitment goes beyond compliance — we genuinely work to keep your data safe. This policy reflects that commitment.

Applicability: This policy applies to bk11's website, mobile app, and all related services. It does not apply to third-party websites.

02 What Information We Collect

Bk11 collects only the information that is necessary. Below is an overview of the types of data we collect and why.

Directly provided information

  • Full name, date of birth, and nationality (required for account registration).
  • Email address and mobile number (for communication and security purposes).
  • Password (stored in encrypted form only).
  • Identity verification documents (required for the KYC process).
  • Payment information (required for processing transactions).

Automatically collected information

Data Type Purpose Retention Period
IP Address Security & Fraud Prevention 90 days
Device Information Service quality improvement 1 year
Browsing Logs Technical Troubleshooting 60 days
Gaming History Dispute Resolution & Analytics 5 years
Transaction Records Legal Obligations 7 years

03 Purpose of Data Use

Collected data is used solely for its specified purpose. bk11 Never uses data beyond these stated purposes.

  • Account creation, management, and verification.
  • Processing deposits, withdrawals, and other financial transactions.
  • Customer support and complaint resolution.
  • Fraud detection and account security.
  • To fulfill legal and regulatory obligations.
  • Improving platform quality and user experience.
  • Sending marketing communications based on consent.

Your Consent: You can opt out of marketing emails or SMS at any time. Notify our support team and you will be removed within 24 hours.

04 Data Sharing & Third Parties

bk11 Your data is never sold. However, in limited circumstances, it may be shared with trusted partners.

Data Sharing Practices

  • Payment Processors: Only the information required to complete a transaction is shared with the payment gateway.
  • KYC Verification Service: With certified KYC providers for identity verification.
  • Legal Obligations: In response to a court order or a lawful request from a legal authority.
  • Fraud Prevention: To international regulatory bodies for anti-money laundering compliance.

Please Note: In any of the above cases, data sharing is limited to the minimum amount necessary. No partner is permitted to use your information for their own marketing purposes.

05 Cookies & Tracking Technologies

Bk11 uses various types of cookies on its website and app to enhance your browsing experience and maintain service quality.

Cookie Types

  • Essential Cookies: Essential for login sessions and account security. Cannot be disabled.
  • Functional Cookies: To remember your preferences (such as language and theme).
  • Analytical Cookies: To understand user behavior (without identifying any individual).

You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.

06 Security Measures

Protecting Your Data bk11 Uses multiple layers of security measures.

  • TLS 1.3 protocol used for all data transmissions.
  • Passwords are hashed and stored using the bcrypt algorithm.
  • Regular third-party security audits.
  • Firewall and intrusion detection systems on servers.
  • Two-factor authentication (2FA) available for your account.
  • Automatic alerts for suspicious login attempts.

In the event of a data breach: In the event of a data security breach, we will notify you and the relevant authorities within 72 hours.

07 Data Retention Period

Bk11 retains your data only for as long as necessary for the stated purpose. Once that purpose is fulfilled or the legal retention period expires, your data is securely deleted.

  • Active account data: retained for as long as the account remains active.
  • Closed account data: retained for up to 7 years as required by legal obligations.
  • Customer support messages: 3 years.
  • Marketing opt-out records: retained permanently (to ensure no further emails are sent).

08 Your Privacy Rights

Every bk11 user has specific rights over their own data.

1
Right to Access

You may request to view the information we hold about you.

2
Right to Rectification

You may request correction of any inaccurate or outdated information.

3
Right to Erasure

Where no legal obligation applies, you may request that your data be deleted.

4
Right to Data Portability

You may request an export of your data in a machine-readable format.

5
Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data.

6
Right to Object

You have the right to object to your data being used for marketing or any other purpose.

Exercise Your Rights: To exercise any of your rights, contact our support team. Requests are typically fulfilled within 30 days.

09 Minor Privacy

bk11 Strictly not intended for anyone under the age of 18. We do not knowingly collect any data from minors.

If we become aware that data from a minor has been collected, we will delete it immediately and close the associated account. If a parent or guardian suspects their child has registered, please contact us right away.

10 Policy Updates

This privacy policy may be updated due to business changes or legal requirements. For significant changes, advance notice will be sent to your registered email and the date at the top of this page will be updated.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend checking this page regularly to stay informed.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our privacy policy, please get in touch. Our data privacy team is available around the clock.

  • Live chat: available at the bottom right corner of the website.
  • Email: [email protected] (plain text only, not clickable).
  • Support ticket: Log in to your account and submit.

Response Time: We typically respond to privacy requests within 48 hours. Complex requests may take up to 30 business days.

Privacy FAQ

Most Frequently Asked Questions About Privacy

Never. Your phone number and other contact details are never sold or transferred to third parties. We only contact you to confirm transactions or to protect your account security.

After account closure, certain data may be retained for a defined period to meet legal obligations (such as financial transaction records). However, marketing data and optional information are deleted immediately upon account closure.

KYC documents (such as national ID) are stored encrypted on separate, secured servers. Only authorized personnel may access them for specific purposes, and every access is logged.

To opt out of promotional emails, click the "Unsubscribe" link at the bottom of any email or contact our support team. You will be removed within 24 hours. Please note that transactional and security-related emails cannot be disabled.

No. Your gaming history is completely private. It can only be accessed by you, authorized support staff when assistance is needed, and law enforcement or legal authorities with a valid request. No other user or third party can view this information.
Safe & Secure

Your Data Fully Secure

At bk11, your privacy and security come first. Register today and enjoy gaming on a platform you can trust.

Your Data Is Never Sold
256-bit SSL Protection
24/7 Bangla support
বাংলা